Children Designers, Christening, Communion
& Special Occasions

Summary

1. Your order constitudes an offer which, if accepted by us, will form a contract.

2. You have 14 days to return a product for a refund or an exchange.

Detailed

1. Terms and Conditions:

These are the terms and conditions of our agreement which apply to all purchases of products by you from Cachet kids Ltd via this web site and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

2. Order:

You can submit an order for products to Cachet kids Ltd by completing the details required on the order summary page and clicking the send order button. All prices are reflected in £UK Sterling include any applicable VAT, providing delivery is to a location in the UK. Orders outside of the United Kingdom may be subject to an additional charge. All charges are clearly stated. There will be no additional or hidden charge that is not specified. We are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing and is subject to your payment received by us.

3. Acceptance of order:

By completing and submitting the order forms, you are making an offer to purchase goods which, if accepted by us, results in a binding contract. We will notify you of our acceptance of your order by email shortly after we dispatch it and at that point a binding agreement between us will be in place on these terms and conditions. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order.

4. Delivery:

We will take reasonable endeavour to despatch all products within the United Kingdom within five days of acceptance of your order. Where this is not possible, we will notify you and, unless we state otherwise, take reasonable endeavour to ensure that your products are despatched within 14 days from acceptance. This may not apply in respect of deliveries outside of the UK.

All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. You will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full and delivered the products.

5. Payment:

Your payment to us is via a secure online payment processor not operated by us. As we are not responsible for the operation of the secure online payment processor we will not be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such processor. If products are not available for any reason after we have received your offer, we will let you know. We will not charge you for these products and will refund any amounts already paid.

6. Consumer Protection (Distance selling) Regulations 2000. Right to withdraw:

You have the right to withdraw from this agreement, but this right ends seven days after the date we deliver the products to you. You will not have to pay for any products and any amounts you have been charged will be repaid to you, less delivery charge if your order has been dispatched, within thirty days. If we have delivered (or dispatched) the products you have ordered, you must return the products to us and pay the costs in doing so. To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to withdraw. If you wish to withdraw, please email us and return the product within 7 days of receiving it. Any products returned must be received by us in the same condition and in the same packaging as when we delivered them to you. Please note that in addition to your right to withdraw within 7 days, we operate an extended Hassle-free returns and exchanges policy. You should read this policy as this gives you extra benefits. This Policy may be found under Help and then Returns & Exchanges.

7. Warranties:

The products which are sold via this web site is without warranty.

8. Emails:

All emails to you will be forwarded to the address you specify to us. It is important that you provide an accurate and valid email address otherwise we will be unable to accept your order. You must also ensure that if this address changes between submitting your order and delivery of the products by us to you, you advise us of the new address. We will not be responsible for failure to perform under this agreement where such failure is attributable to a change of address.

9. Complaints:

If you have any complaints or comments about our web site or any of the products or services supplied or provided to you, please contact us by telephoning the store or email us using our contact us page. Emails are normally handled first by our on duty sale assistant then by our on duty manager if necessary.

10. Descriptions:

To the best of our knowledge, the product descriptions on the site are accurate and up-to-date, but we are continually working to improve our products and so specifications or design changes may be made from time to time which have not been reflected on the site. Naming of colours is not definitive and varies among people and culture. As such, we include images of products on our site to help you with your selection. However, slight variations, for example, in colour, should be expected because of graphic cards and computer monitor type and settings. All measurements and weights are approximate.

11. General:

We will not be liable to you for any breach of our agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation or other cause beyond our reasonable control. This does not affect your statutory rights. If we choose not to enforce a right under our agreement, that decision will not prevent us from enforcing other rights, or the same right on a later occasion. Our agreement will be governed by English law and any disputes will be resolved non-exclusively by English Courts.

12. Privacy:

We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in the UK. Please read our Privacy Statement located within Help.

13. Trading Name:

Cachetkids.co.uk is the trading name for Cachet kids Limited. For more details about us, you may wish to view about us within the Help section.